Warranty & Protection
Comprehensive coverage for your tuned vehicle
1. Tuning Warranty
All ECU tuning services come with a comprehensive 12-month warranty covering:
- Complete warranty against manufacturing defects
- Software stability and performance issues
- ECU functionality and optimization
- Free adjustments and modifications within warranty period
2. Coverage Details
✓ What's Covered
- Hardware malfunction
- Software corruption
- Performance degradation
- Emergency re-tuning services
- Free remapping adjustments
✗ What's Not Covered
- Mechanical damage from driving
- Accidents or collisions
- Engine wear and tear
- Modifications to other systems
- Unauthorized tuning attempts
3. Stage-Specific Warranties
Stage 1 Tuning
12 months • 15,000 miles
Stage 2 Tuning
12 months • 12,000 miles
Stage 3 Tuning
12 months • 10,000 miles
4. Warranty Terms & Conditions
- Warranty is non-transferable and applies to original vehicle owner
- Vehicle must receive regular maintenance as per manufacturer schedule
- No warranty if tune file has been modified after installation
- Modifications must be performed by authorized ECU Tuner technicians
- Warranty voids if vehicle is used for racing or professional purposes
5. Claims Process
Step 1:
Contact us with your booking reference and issue description
Step 2:
Provide diagnostic information or arrange inspection
Step 3:
Our team assesses the claim within 48 hours
Step 4:
Approved claims resolved within 7-10 business days
6. Extended Protection
Consider our optional Extended Warranty Plans:
- 24-Month Premium: Full coverage for additional 12 months
- Engine Shield Plus: Covers engine-related issues up to £5,000
- Roadside Assistance: 24/7 roadside support across UK
7. Insurance Implications
Important information about your vehicle insurance:
- You must inform your insurer of the ECU tuning modification
- Most insurers accept Stage 1 tuning without premium increase
- Stage 2+ may increase premiums by 5-10%
- We provide warranty documentation for insurance purposes
8. Questions?
For warranty claims or inquiries, contact our support team at support@ecutuner.uk or call 020 7123 4567
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